Q. When and how will I receive my order? 
A: We know you are excited to get your new elope product and we strive to get it to you as fast as we can. We ship within one business day if order is received by 2:00pm MT. There might be a few days delay during our busiest months, October and December. Please note that we do not process orders on weekends at this time. All orders ship from Colorado Springs, CO USA. Most orders ship USPS, and we can deliver to PO Boxes and APO addresses.


Q. What's the cutoff for expedited orders? 
A: We need to receive overnight orders by 2:00 pm MT (1:00 pm PT) to be able to process an order that day.

Q. How do I return my product?
A: If you're not happy, we're not fulfilling our mission. To return an item, please contact our Fantastical Service team via email or call us at 800.553.5673 within 30 days of placing your order.

Q. Where can you ship?

A: We currently ship to the United States, US Territories, PO Boxes, APO/AFO addresses and Canada.

Q. I have a brilliant idea for a new... (hat, product, hilarious video), so how do I share it with you?
A: Send us your idea and we'll give you a holler back about whether it's something we can make happen.

Q. When is out of stock product coming back in?
A: We receive regular shipments of product based on the demand of each style. Time may vary with each style due to demand and manufacturing time.

Q. Why are certain items discontinued?
A: We continually evaluate our product lines to ensure our designs keep you laughing and wanting more. At times, we discontinue a design that isn't making you laugh as much as the next one, making room for even more funnovative styles.

Q. How do I get started retailing elope products?
A: Fill out our Wholesale Customer Application and we will set up an account for you. You will then be able to see pricing information and place your order.